Privacy policy

At MotoAures, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our website.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with MotoAures, we may collect certain information, including:

Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting customer support

Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referring website or source

  • General website usage and interaction information

This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

MotoAures may use the information we collect to:

  • Process and fulfill your orders.

  • Process payments and prevent fraudulent transactions.

  • Ship products to you.

  • Communicate with you about your orders.

  • Respond to customer service requests and inquiries.

  • Provide, maintain, and improve our website and services.

  • Personalize your shopping experience.

  • Send service-related communications.

  • Send promotional communications when permitted by law and, where required, with your consent.

  • Detect, investigate, and prevent fraud, abuse, security incidents, and other unauthorized activities.

  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment providers.

MotoAures generally does not directly store complete credit card or debit card numbers on its own servers. Payment information may be collected and processed by the payment provider according to its own privacy policy and security practices.

We encourage you to review the privacy policies of any payment provider used to complete your purchase.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and improve your shopping experience.

Cookies may be used for purposes such as:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Website analytics

  • Security and fraud prevention

  • Remembering user preferences

  • Marketing and advertising, where applicable

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Analytics

We may use third-party analytics services to help us understand how visitors use our website.

These services may collect information such as your IP address, device information, browser information, pages visited, and interactions with our website.

Analytics information is used to improve the performance, functionality, and user experience of MotoAures.

6. How We Share Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • E-commerce and technology service providers

  • Analytics providers

  • Customer support providers

  • Fraud prevention and security providers

  • Professional advisers, where necessary

We do not sell your personal information for money.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when reasonably necessary to protect the rights, property, safety, or security of MotoAures, our customers, or others.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, special offers, or other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at:

contact@motoaures.com

Even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or important account information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request information about how your personal information is collected and used.

  • Opt out of certain marketing communications.

  • Exercise other privacy rights provided by applicable law.

To submit a privacy-related request, contact us at:

contact@motoaures.com

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us at contact@motoaures.com so that we can take appropriate steps to address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

MotoAures is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

13. International Visitors

MotoAures is based in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data protection laws in those locations may differ from those in your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way MotoAures handles personal information, please contact us:

MotoAures
65 Streaked Mountain Rd
South Paris, ME 04281
United States

Email: contact@motoaures.com
Phone: +1 234 589 6470