Refund policy

Thank you for shopping with MotoAures. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it and receive a refund, subject to the terms below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which you received it.

  • Be in its original packaging, including all accessories, manuals, tags, and other included materials.

  • Not show signs of damage, installation, modification, or misuse.

  • Be accompanied by proof of purchase or your order number.

Certain products may not be eligible for return due to their nature. These may include personalized products, items that have been installed or used, and products that are damaged due to misuse or improper handling.

2. How to Request a Return

To request a return, please contact us at:

MotoAures
65 Streaked Mountain Rd
South Paris, ME 04281
United States

Email: contact@motoaures.com
Phone: +1 234 589 6470

Please include your order number, the name of the product you wish to return, and the reason for the return.

Do not send any product back before receiving return instructions from our customer service team.

3. Return Shipping

Unless the product is defective, damaged, or the wrong item was sent, the customer is generally responsible for the cost of return shipping.

If the return is the result of an error on our part, such as receiving a defective, damaged, or incorrect product, MotoAures will provide appropriate return instructions and may cover the applicable return shipping costs.

We recommend using a trackable shipping service when returning an item. MotoAures is not responsible for items lost or damaged during return shipping when the customer is responsible for the return.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived defective or damaged.

5. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us at contact@motoaures.com as soon as possible, preferably within 7 days of delivery.

Please provide your order number and clear photographs showing the product and any visible damage or discrepancy. We will review your request and provide instructions for a replacement, refund, or other appropriate resolution.

6. Exchanges

If you need to exchange an item, please contact us at contact@motoaures.com.

Depending on product availability, we may offer an exchange or require the original item to be returned before a replacement is shipped.

7. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, installed, modified, or damaged after delivery.

  • Personalized or specially ordered products.

  • Items returned without their original packaging or accessories.

  • Products damaged as a result of misuse, negligence, improper installation, or normal wear and tear.

  • Any other items identified as non-returnable on the product page at the time of purchase.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period, first check your bank account or contact your payment provider.

If you still have not received your refund, please contact us at:

contact@motoaures.com

We will be happy to assist you in checking the status of your refund.

9. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.

10. Policy Changes

MotoAures reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions regarding returns, refunds, exchanges, or this policy, please contact us:

MotoAures
65 Streaked Mountain Rd
South Paris, ME 04281
United States

Email: contact@motoaures.com
Phone: +1 234 589 6470