Shipping policy

Thank you for choosing MotoAures. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times depend on the destination, shipping method selected, carrier availability, and other circumstances beyond our control.

Estimated delivery times are provided as a general guideline and are not guaranteed.

Delays may occur because of:

  • Carrier delays

  • Severe weather

  • Holidays

  • High shipping volume

  • Incorrect or incomplete shipping information

  • Customs processing

  • International shipping restrictions

  • Other circumstances outside our reasonable control

3. Shipping Costs

Shipping costs are calculated and displayed during the checkout process, unless otherwise stated.

Shipping fees may vary depending on:

  • Delivery destination

  • Order size and weight

  • Shipping method

  • Carrier rates

  • Applicable promotions

Any applicable shipping charges will be shown before you complete your purchase.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

MotoAures is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated address information provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at:

contact@motoaures.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

5. Tracking Information

When tracking is available, tracking information will be provided by email after your order has been shipped.

Please allow some time for the carrier's tracking information to become active after receiving your shipping confirmation.

Once a package has been handed over to the shipping carrier, delivery updates and estimated delivery dates may be controlled by the carrier.

6. Lost, Stolen, or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please:

  1. Check around your delivery address and with household members or neighbors.

  2. Contact the shipping carrier to request additional information.

  3. Contact MotoAures if you are unable to locate the package.

MotoAures will make reasonable efforts to assist you in communicating with the carrier.

However, MotoAures may not be responsible for packages confirmed as delivered to the correct address but subsequently lost or stolen after delivery.

7. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us as soon as possible at contact@motoaures.com and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the packaging

  • Clear photographs of the damaged product

We will review the situation and determine the appropriate resolution.

8. International Shipping

If we offer international shipping, delivery times and shipping costs may vary depending on the destination.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

MotoAures does not control customs procedures and cannot guarantee that an international shipment will be delivered within a specific timeframe.

9. Delivery Delays

MotoAures is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Carrier disruptions

  • Strikes or labor disputes

  • Customs delays

  • Government restrictions

  • Transportation disruptions

  • Other unforeseen events

If your order is significantly delayed, please contact us and we will do our best to assist you.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at contact@motoaures.com.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our Return & Refund Policy.

11. Returns and Shipping

If you need to return an item, please review our Return & Refund Policy before sending anything back.

Unless an item is defective, damaged, incorrect, or the return is otherwise covered by MotoAures, the customer may be responsible for return shipping costs.

Please do not return an item without first contacting our customer service team for return instructions.

12. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact us:

MotoAures
65 Streaked Mountain Rd
South Paris, ME 04281
United States

Email: contact@motoaures.com
Phone: +1 234 589 6470

We are happy to assist you with your order and shipping questions.